FAQs
Development by DDSHOPAPPS
What is required to confirm a booking?
We require a 20% non-refundable deposit to confirm all bookings.
Can I keep the balloons?
Absolutely! Whilst we pick up the props and faux floral, our balloon garlands are made for you to keep.
Can I customise a set up?
Absolutely! Our packages are just a guide, we love working with clients to create custom events.
Can I have any balloon colours?
Of course! Send us any inspo photos you have and we will work with you to discuss the perfect colours for your event.
How much notice do you need?
The sooner you book, the better! We often book out weeks/months in advance, so the sooner you confirm your booking - the better. We are happy to make changes to any booking after the deposit is paid.
How long does it take to set up?
We like to allow minimum 1 hour set up, but we understand that isn't always possible. Speak to us about your set up time and we can let you know what is possible within that time frame.
Where do you deliver?
We service Gold Coast, Brisbane, Byron Bay & Ipswich. We can also travel to other destinations depending on our availability.
What happens if I need to cancel my booking?
In the case of an event being cancelled 10 days prior to the event date, the full payment minus the 20% deposit will be refunded. If the event is cancelled without 10 days notice, funds will be held on file as a credit with us. Events cancelled without 48 hours notice will forfeit full payment.